항공운송 실무영어 - Practical English for Cabin Crew

Designed for aspiring cabin crew, this textbook builds the English communication skills needed to deliver professional, safe, and customer-focused service in a global aviation environment. Organized according to the phases of flight, it guides learners from pre-flight briefing to post-flight duties with practical tasks and realistic dialogues that strengthen both language ability and situational awareness.





Each unit offers learning objectives, thematic vocabulary, authentic role-play activities, comprehension checks, and quizzes to support progressive skill development. With a strong emphasis on scenario-based practice?from service disruptions to passenger assistance and emergency management?the book is suited for university aviation programs, airline training, and interview preparation. It serves as a step-by-step guide for future cabin crew to build confidence, professionalism, and effective in-flight communication.



Preface

Welcome to Practical English for Cabin Crew, a textbook designed to equip future flight attendants with the English communication skills essential for delivering professional, safe, and customer-focused service on board.

As international air travel continues to grow, English has become the global language of aviation. Cabin crew members are expected not only to ensure passenger comfort but also to manage a wide range of in-flight situations with clear and confident communication. This textbook was created with that purpose in mind — to help learners develop both the language and the situational awareness required for success in this fast-paced industry.

The content of this book is organized according to the phases of flight, guiding students through realistic tasks and dialogues from pre-flight briefing to post-flight duties. Each unit features:

● Learning objectives for practical skill development

● Thematic vocabulary and expressions commonly used in aviation

● Realistic dialogues and role-play activities

● Comprehension checks and wrap-up quizzes for self-assessment

Special attention has been given to role-play and scenario-based learning, encouraging students to build confidence by simulating real in-flight situations, such as handling service disruptions, making announcements, assisting passengers, and managing emergencies — all in English.

This book is ideal for use in university-level aviation English classes, airline training programs, or individual preparation for cabin crew interviews. Whether you are just beginning your journey or preparing to take flight in your career, we hope this textbook helps you soar toward your goals with confidence, professionalism, and poise.

Thank you for choosing English for Cabin Crew.

We wish you a safe and successful journey ahead.

Introduction

Welcome to English for Cabin Crew!

This course is specifically designed for students who dream of becoming professional cabin crew members. In the airline industry, flight attendants are not only responsible for ensuring safety and comfort but also serve as ambassadors of the airline. To succeed in this highly globalized field, strong English communication skills are essential.



● Why English Matters in the Skies

English is the international language of aviation. Cabin crew must be able to communicate clearly with passengers from different countries, relay information to the cockpit, and collaborate with ground staff and colleagues all in English. Whether giving safety announcements, handling in-flight service, or managing unexpected situations, effective communication in English is a key part of delivering excellent service.



● What You Will Learn

This course helps you build the essential language skills and professional mindset needed for a successful career as a cabin crew member. You will:

1. Master Cabin Crew Vocabulary

1.1. Learn aviation-related words and phrases used in service, safety, and emergency situations.

2. Practice Real-Life Scenarios

2.1. Build confidence through dialogues and role-plays based on actual in-flight situations.

3. Improve Speaking and Listening Skills

3.1. Practice responding appropriately to announcements, requests, and passenger needs.

4. Develop Polished Service Language

4.1. Learn how to speak politely, resolve problems calmly, and show empathy — the heart of excellent customer service.



● Course Structure

This book is organized according to the three main phases of flight:

1. Before Take-Off

4.2. Pre-flight briefing, cabin preparation, boarding procedures, and announcements

2. During the Flight

4.3. In-flight service, handling passenger requests, managing safety and medical issues

3. After Landing

4.4. Arrival procedures, farewell communication, and post-flight duties



Each unit includes essential vocabulary, practical expressions, situation- based dialogues, comprehension checks, and role-play activities to help you build both language proficiency and professional competence.

Whether you are preparing for a cabin crew interview, training for your first airline position, or simply looking to improve your aviation English, this course is your step-by-step guide to taking off with confidence.